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RG&E hosting community fair Friday in Rochester

todayApril 3, 2024 4

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ROCHESTER, N.Y. (WROC) — RG&E is hosting a community fair Friday in Rochester in honor of Earth Month.

There will be raffles, food, and live music. Company officials say it’s all designed to connect directly with the customers.

They will have a team there ready to answer questions, such as addressing the issues with bills or services.

“We are listening to customers,” Marc Barraco, Program Manager of Government and Community Relations, told Sunrise anchor Brennan Somers. “Some times we’re constantly having to work with our business areas to understand where did the breakdown occur and what can we do as a company to improve that so I think based upon our hiring of customer service reps — making sure we have people who are properly trained — we’ve reduced that.”

That event is at Washington Square Park from 4-7 pm. Learn more here.

​ ROCHESTER, N.Y. (WROC) — RG&E is hosting a community fair Friday in Rochester in honor of Earth Month.

There will be raffles, food, and live music. Company officials say it’s all designed to connect directly with the customers.

They will have a team there ready to answer questions, such as addressing the issues with bills or services.

“We are listening to customers,” Marc Barraco, Program Manager of Government and Community Relations, told Sunrise anchor Brennan Somers. “Some times we’re constantly having to work with our business areas to understand where did the breakdown occur and what can we do as a company to improve that so I think based upon our hiring of customer service reps — making sure we have people who are properly trained — we’ve reduced that.”

That event is at Washington Square Park from 4-7 pm. Learn more here. Read More RG&E InvestigationRochesterFirst  

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